FAQ

CitySkyline Accelerator provides detailed router configuration tutorials supporting popular router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. The configuration steps usually include: 1) log into the router management interface; 2) enter acceleration client settings; 3) import the configuration file provided by CitySkyline Accelerator; 4) input your CitySkyline Accelerator account credentials. Once configured, all devices connected to that router’s Wi-Fi will automatically gain accelerator protection without needing to install clients on each device individually.

Yes, CitySkyline Accelerator has optimized streaming connection performance. Our high-speed nodes can smoothly stream 4K ultra-high-definition video content. CitySkyline Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that CitySkyline Accelerator does not encourage users to violate the terms of service of any streaming platforms.

Thanks to the efficient design of the WireGuard protocol, the impact of CitySkyline Accelerator on internet speed is minimal. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some cases, if your ISP throttles specific traffic (such as video streams or P2P), using CitySkyline Accelerator might even improve speeds because the encrypted connection prevents the ISP from performing deep packet inspection (DPI) and traffic identification.

Yes, the Lightning Version of CitySkyline Accelerator supports up to 6 simultaneous device connections, while the Premium Version supports up to 10. This means you can use accelerator protection simultaneously on devices like smartphones, computers, tablets, and smart TVs without extra fees. For more devices, it is recommended to configure CitySkyline Accelerator on the router to protect all family devices in one configuration.

Public Wi-Fi is a high-risk scenario for data theft by hackers. When you connect to CitySkyline Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it unreadable even if someone attempts a man-in-the-middle attack or sniffing on the same Wi-Fi network. CitySkyline Accelerator also offers an automatic connection feature that activates accelerator protection when it detects an insecure Wi-Fi network.

Yes, CitySkyline Accelerator's no-logs policy has been independently audited by the reputable security auditing agency Cure53. The audit team conducted a comprehensive examination of CitySkyline Accelerator's server infrastructure, codebase, and operational processes, confirming that CitySkyline Accelerator does not log any user-identifiable data. The complete audit report is publicly available on the CitySkyline Accelerator official website.

Yes, CitySkyline Accelerator provides a native Linux command-line client that supports major distributions including Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, and the option to manually install .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.

Yes, CitySkyline Accelerator's Premium Version includes an exclusive static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services needing a fixed IP, or avoiding verification challenges triggered by frequently changing IP addresses. The static IP is assigned solely to you and is not shared with other users.

CitySkyline Accelerator has built-in leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from disclosing your real IP through the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is also protected. You can test your protection status using the built-in leak testing tool within CitySkyline Accelerator client or access third-party detection websites.

CitySkyline Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as ordinary HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In environments with strict network restrictions, CitySkyline Accelerator's obfuscation mode can assist users in breaking free from blocks, restoring access to the free internet. However, please note that CitySkyline Accelerator advocates responsible accelerator use in compliance with local laws and regulations.

CitySkyline Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments offers additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring your payment information is secure.

CitySkyline Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the U.S. and 5 in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).

Yes, CitySkyline Accelerator offers extensions for Chrome and Firefox. The browser extensions operate lightweight and only encrypt traffic within the browser (not affecting other applications). They are especially suitable for scenarios where quick IP location switching is needed, such as cross-border shopping and price comparison. The browser extensions also include WebRTC leak protection and ad-blocking features.

CitySkyline Accelerator provides various customer service channels: 1) 24/7 online chat - access the CitySkyline Accelerator official website for real-time conversations with customer support, with an average response time of under 2 minutes; 2) email support - send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) help center - featuring hundreds of detailed tutorials and troubleshooting guides. Our customer service team supports bilingual service in Chinese and English.

CitySkyline Accelerator's Lightning and Premium versions include built-in ad-blocking and malicious site protection. This feature operates at the DNS level, blocking the loading of ad trackers, malicious domain names, and phishing sites by maintaining a domain blacklist of over a million rules updated daily, providing protection against network threats and intrusive ads.